Help & Support

We are at your service

Contact Us

Our reservation and ticketing office at the Head office (H. Green, Male’, Maldives) is currently closed. However, guests can contact us directly from the following channels.

Our call center is open from Saturday to Thursday 09:00 hours to 16:00 hours.

We are closed on Fridays – Sorry for the inconvenience.

Reach us through our Call Center – +960-3013000

Write to us through Email – sales@villaair.aero

Guests can also reach us on ANY social media network through our Omni communication channels platform or our WhatsApp number +960-7753000.

Distribution Partners

Guests can also buy our services through our appointed distribution partners.

Villa Travels & Tours – +960-3330088

Cyprea Air and Holidays – +960-3345033

Sunland Journeys – +960-3317117

Guests from islands in A. Dh Maamigili and Baa Dharavandhoo airport area can contact our  agents in the respected regions.

Guest Service and Support

We believe in guest-centricity. If you have a compliment, suggestion, or complaint regarding your experience with us at any point in your journey, then we would love to hear about it. We also love to listen to your ideas on how we can further improve our services. Every problem has a solution, and we aim to resolve any issue on the spot if possible. If you require further clarifications to a problem, you can contact us via the following multiple channels. We will respond to you within seven days of the receipt with a detailed response.

Feedback & Enquiries

 

Enquiries

 

If you have any questions, requests or require special assistance for your flight, use this support form and we will get back to you as soon as we can. For urgent help, call Villa Air Sales.

Enquiry Form

Feedback Form

Feedback

We are always looking for ways to improve your Villa Air experience and we welcome your feedback. This will assist us to resolve any issues guests may face and create a more enhanced guest experience for all travelers.

Frequently Asked Questions - FAQs

Yes, you must have a confirmed booking at a registered tourist facility. You will need a confirmed booking for your tourist visa.

All the Covid19 related restrictions have been lifted by the Government of Maldives. However, you have to fill the immigration’s traveler declaration from their “IMUGA” portal (https://imuga.immigration.gov.mv/ethd)

All the Covid19 related restrictions have been lifted by the Government of Maldives. However, you have to fill the immigration’s traveler declaration from their “IMUGA” portal (https://imuga.immigration.gov.mv/ethd)

All the Covid19 related restrictions have been lifted by the Government of Maldives. However, you have to fill the immigration’s traveler declaration from their “IMUGA” portal (https://imuga.immigration.gov.mv/ethd)

Air tickets purchased for the domestic sectors carry a validity of 6 months from date of issue

unless mentioned otherwise in the fare/ticket rules.
Please read them carefully.

For domestic flights the check-in counters open 2 hours before departure check-in counters close 45 minutes prior to the scheduled departure of the respective flight.

As for domestic flights, National Identity Cards can be submitted for reservations and during check-in by Maldivian guests and passport by foreign guests.

Please refer to our baggage policy

Please refer to our baggage policy

Depending on the ticket you have acquired, guests may be applicable to this. These will be addressed in the fare rule. Guests may refer to Villa Air’s office for charges or leave us a message on the enquiries section on our website.